Support
Questions, a problem with a purchase, or a name to report? Check the answers below, or email us.
Frequently asked questions
Do I need an account?
No. Every game works without one. An account puts you on the boards, lets you play Online Draft and Friend Rooms, earns XP and medals and keeps your progress across phones. Open Profile and tap Sign in to create one with Apple or your email address.
What can I buy?
MATCH XI+ (monthly or annual), Remove ads, single Draft leagues and The Football Bundle with every paid league. What each includes and its price are shown in the app before you buy. Everything you buy is linked to your MATCH XI account.
How do I restore a purchase?
Sign in to your MATCH XI account, open Profile, open your account settings and tap Restore purchases. Use the same Apple ID you bought with.
How do I cancel MATCH XI+?
On your iPhone open Settings, tap your name, then Subscriptions, or tap Manage subscription in the app's account settings. Cancel at least 24 hours before the period ends to stop the next renewal; you keep MATCH XI+ until then. Deleting the app or your account does not cancel it.
How do I get a refund?
Apple handles all payments, so refunds go through Apple: visit reportaproblem.apple.com, sign in with your Apple ID and choose the purchase. We cannot refund purchases ourselves. If something you bought does not work, email us and we will fix it.
How do I turn off ads?
Buy Remove ads or MATCH XI+. To change how ads may use your data, open Profile and tap Ad privacy choices.
How do I delete my account?
Open Profile, open your account settings and tap Delete account. You may need to sign in again first. Your account, profile, Drafts, scores and board places are deleted right away and cannot be brought back. A subscription is not cancelled with it: cancel that in your iPhone's Settings. Cannot open the app? Email us from the address linked to your account.
Who can see my profile, and how do I report a name?
Other players can open your profile: your shown name, avatar, level, medals and checked results. They never see your email address. Leave your display name and username empty and you show up as "Manager" plus four characters. To report an offensive name, tap Report a name in the app, or email us the name and where you saw it.
I changed phones. Where are my games?
Games played while signed in are saved with your account: sign in with the same method on your new phone, then tap Restore purchases. Games played without an account stay on the old phone.